About me

I live on the fourth floor of an old building in a harbour city in Poland. A few winters ago the heating on our stairwell failed in January, and none of us knew who was supposed to fix it. We stood on the landing and compared letters. It was the first tenants’ meeting I ever went to, and I have not stopped going since.

Over the years I learned that most trouble starts with not knowing the rules and not knowing your neighbours. So I write about both. A post on Sunday explains one thing: a rent rise letter, a notice, a damp wall. Another shows how a group of tenants gets started, writes one letter and gets an answer. I use plain words and short sentences, and I say what I do not know.

Rules change, so my guides do too. Each one has an edition and the date I last checked it, and on this site I list what changed in every edition. If you bought a guide, you get the new edition free.

What I sell are the things I use myself: the guides, a set of pocket cards, a workbook of letters and call scripts, a kit for a first meeting, posters for the notice board and two video courses.